Help
Frequently asked questions
Quick answers about ordering, payment, and delivery. Still not sure? Just ask us.
How do I place an order?+
Add jars to your cart, go to checkout, and leave your name, phone number, and delivery address. You can also order by phone or WhatsApp if you prefer.
How does payment work?+
Cash on Delivery. You pay when your order arrives, with no advance payment on the website.
Do you call before delivering?+
We call to confirm every order. We confirm your items, address, and delivery charge on that call.
How much is delivery?+
The delivery charge depends on your location and order size. It is confirmed with you on the confirmation call before dispatch.
Where do you deliver?+
We deliver across Nepal through local couriers, from our kitchen in Sindhuli. Some remote areas may take longer. See our Shipping & Delivery Policy for details.
How long do the pickles last?+
Our pickles are made in small batches with oil, salt, and spices, and no preservatives. Stored in a cool, dry place and used with a clean, dry spoon, they keep for many months. Each jar carries its own details.
Are there allergens I should know about?+
Our pickles contain oil, salt, and spices, and may contain mustard. If you have a food allergy, check the ingredients on the product page or ask us before ordering.
Can I cancel or get a refund?+
Yes, you can cancel free of charge before dispatch. If an item arrives damaged or wrong, tell us within 24 hours and we will replace or refund it. See our Refund & Cancellation Policy.
Do you sell wholesale or to retailers?+
Yes. Shops and retailers are welcome. Contact us and we will work out quantities and pricing.
Have another question?
We are happy to help. Call +977 9845714602 or send us a message.