Privacy Policy

Information we collect

• Your name, phone number, and delivery address.
• Details of your order: items, quantities, and amounts.
• Messages you send us by phone, WhatsApp, or email.

How we use it

• To confirm, prepare, and deliver your order.
• To call or message you about your order.
• To keep records of sales as required by Nepali law.
• To respond to your questions and complaints.

Payment information

We accept Cash on Delivery. We do not collect or store card numbers, bank details, or online payment credentials.

Sharing your information

We share only what is needed with delivery partners so your order can reach you. We do not sell your personal information, and we do not share it with others for marketing.

Cookies

This website uses only the cookies needed to run it, for example to keep your cart and your light or dark theme choice. We do not use advertising or tracking cookies.

Retention

We keep order and contact records for as long as needed to serve you and to meet legal and accounting requirements, then delete or anonymise them.

Your rights

You may ask us to show you the personal information we hold about you, correct it if it is wrong, or delete it where we are not required to keep it. Contact us to make a request.

Security

We take reasonable steps to keep your information safe and limit access to it. No method of storage is perfectly secure, but we work to protect your data.

Changes

We may update this policy from time to time. The version published on this page applies.