Refund & Cancellation Policy

Cancelling an order

• You can cancel free of charge any time before your order is dispatched.
• Call or message us with your name and order details to cancel.
• Once an order is dispatched, it may not be possible to cancel it.

Damaged or incorrect items

• If your order arrives damaged, leaking, or with the wrong item, tell us within 24 hours of delivery.
• Send a photo of the item and its packaging so we can check what happened.
• We will replace the item or refund it. Your choice.

Items we cannot accept back

• Opened jars, for food safety reasons.
• Items damaged after delivery or stored incorrectly.
• Claims made more than 24 hours after delivery.

Refunds

• Approved refunds are issued within 7 days by cash, bank transfer, or another method we agree on.
• Refunds are for the value of the affected item and its delivery charge where the fault was ours.

How to request

Call or send a WhatsApp message with your name, order number, and a short description of the problem. We will respond as quickly as we can.